Help Center
Questions and Answers
Welcome to our Help Center! Here, you'll find answers to some of the most popular questions we get asked. If you can't find what you're looking for, please don't hesitate to contact us.
Same-Day Delivery
Depending on the availability of our delivery vehicles, early morning purchases for local deliveries can be delivered on the same day.
Deliveries to surrounding towns are scheduled throughout the week. Please contact us to schedule your delivery.
Scheduled Deliveries
You can purchase your goods with us and we'll keep it in storage until you need it.
Please inform us at least a week before you need delivery so we can make the required booking in our delivery schedule.
Collections
Please inform when it will take place so we can have your collection ready.
If a courier or person is collecting on your behalf, please provide them with your Invoice Number (or a copy of the Invoice) as the reference.
Payment must be made before collection.
Repair Services
Always keep your invoice in a safe place so you can give us the invoice number when you call us about your query.
While your product is still covered by its guarantee / warrantee, we will log a service call with the supplier for a technician to be sent to you.
If your product is out of its guarantee / warrantee period, we can still log a call with the supplier, or we can recommend a qualified technician for your area.
Coffee Machine Service/Repair
We don't have our own technicians. But, there is a technician that collects machines to be repaired from our store. He collects / returns on Tuesdays and Thursdays/Fridays.
Vacuum Cleaner Service/Repair
We don't have our own technicians. But, there is a technician that collects machines to be repaired from our store.
Do you sell spare parts?
We keep general spares / parts in stock. If we need to order anything, please provide us with the MAKE & MODEL number to make the process easier.
Accepted Payment Methods
In store, we accept Visa and Mastercard credit cards, but not American Express or Diners Club cards.
Weekend & Holiday Hours
We are OPEN on Saturdays from 8:00-13:00.
We are CLOSED on Sundays and all Public Holidays.
Business Hours
Monday - Friday 8am - 5pm
Saturday 8am - 1pm
Sunday CLOSED
Sales Related
(064) 613 1750
Spares / Service Related
(072) 462 8069